At KENT MACHINERIES, we aim to ensure prompt and safe delivery of your orders. This Shipping Policy outlines shipping rates, processing times, delivery options, and other relevant information regarding shipments.

1. Order Processing Times

  • Orders are processed within 5-7 business days after payment confirmation.
  • Orders placed on weekends or holidays will begin processing the next business day.

2. Shipping Rates and Options

Shipping costs are calculated based on the order weight, shipping destination, and selected delivery method. Available shipping options include:

  • Standard Shipping: Estimated delivery within [Insert Timeframe, 5-7 business days].
  • Express Shipping: Estimated delivery within [Insert Timeframe, 2-3 business days].
  • International Shipping: Delivery times vary by destination and can take [Insert Timeframe, 7-15 business days].

Note: Shipping rates and delivery estimates will be displayed at checkout.

3. International Shipping

  • We ship internationally to a selection of countries. Any customs duties, taxes, and fees are the responsibility of the recipient.
  • Delays due to customs processing are outside our control, and we are not responsible for any customs fees or restrictions that may apply.

4. Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking information. Use this tracking number to monitor the status of your shipment.

5. Delivery Issues

  • Undeliverable Packages: If a package is returned to us as undeliverable, you will be contacted to arrange for reshipment. Additional shipping fees may apply.
  • Lost or Stolen Packages: If your package is lost or stolen, please contact our customer service team at [Insert Contact Email]. We will work with the carrier to resolve the issue, but KENT MACHINERIES cannot be held liable for packages once they are marked as delivered by the carrier.

6. Damaged Shipments

If your item arrives damaged, please contact us within [Insert Timeframe, e.g., 48 hours] of receiving the shipment, and provide photos of the damage. We will work with you to resolve the issue, including offering a replacement if applicable.

7. Shipping Restrictions

Certain products may have shipping restrictions due to size, weight, or hazardous materials regulations. These restrictions will be noted on the product page. If you are unsure, please contact us for assistance.

8. Contact Information

If you have any questions about our Shipping Policy or need help with an order, please contact us at:

  • Email: in**@ke*************.com